Refund and Exchange
Thank you for considering returning your items. Once we receive your returned items, we will begin our inspection process to ensure their quality before we notify you of the process status. This process usually takes about 4-5 business days, but we strive to complete it as quickly as possible to minimize your wait time.
If your return is approved, we will offer you a couple of options. We can initiate a refund to your credit card or the original method of payment or arrange an exchange for other items that better meet your needs. If you choose to exchange your item(s), we will work with you to select the best options and ensure you are completely satisfied.
We understand that returning items can be stressful, and we want to make the process as smooth and easy as possible for you. If you have any questions about returning your item(s), please do not hesitate to contact us via email at firstname.lastname@example.org or by phone at (213) 683-1040 from Monday to Friday, 9:00 am to 5:00 pm PST. Our customer service team is always ready and happy to assist you in any way we can.